Monday, May 21, 2012
Why Small Business is Huge
As many of you know, my wife and I are new pet owners. We rescued a 7 week old puppy that is now nearly 5 months old. Through some of the trials and tribulations of being a parent to our furry family I have again seen why small business cannot be replaced.
Ben, our puppy, has developed a food allergy and we needed to change his food. (His blog is here: http://dog-ben-noel.blogspot.com/) We looked for food that his vet recommended and the trainer recommended at some of the large national pet stores. I must say, I love taking Ben there. He visits everyone and has a great time. Prices are good, I get email coupons, people are friendly, but…
We stopped by our local pet store that I had forgotten was even there. It had just been purchased by a local business woman who owns another pet store. The staff was more than helpful as we found exactly what we needed. In addition, the prices were the same or cheaper than I was used to at the chains on most items.
We purchased a bag of food and were assured that if we had any issue, to bring it back, no problem. Only after I left, I realized that I didn’t get the sale price that was a couple of dollars less. Not really a big deal, but money is money. It was clear after a couple feedings that this food was not helping. I headed back to the store to exchange it, waiting for a hassle. It never happened.
I grabbed another bag of food and a couple of cans of canned food, so I expected to pay for the cans and still not get the sale price on the bag of food. The clerk said, the owner over charged you when you bought that bag yesterday, so you total is $.50. Yup, I’m a customer for life. I would never expected her to know that or remember, or care, she did. Would the people at the nation chain? I think not.
Funny how we will buy an eight dollar coffee from a national chain on our drive to another national chain to save a buck on an item we could have bought right up the street next to the local coffee place where we could have purchased a coffee for less money…
Small business is the backbone of the free enterprise system and I am proud to support them as they support me.
If you are in the Albany NY area, visit the Health Pet Center at their Troy or their Delmar location.
237 N Greenbush Rd Troy, NY 12180